FAQ | FREQUENTLY ASKED QUESTIONS
FAQ | FREQUENTLY ASKED QUESTIONS AND USEFUL INFORMATION ABOUT OUR FACILITIES & SERVICES
Hotel opening hours, visits to the winery, information about the restaurant, parking or exclusive discounts that we offer if you make your reservation through our official website… On this page we answer the most common questions that our guests usually have to offer you first-hand information to organize your getaway in a wine hotel in Ribera del Duero like Hotel Torremilanos.
If you need additional information, we are at your disposal by phone, email or social networks to solve all your doubts.
SCHEDULE INFORMATION
- From what time can I check in at the hotel?
Check-in time is from 14:00 and check-out time is until 12:00. Our reception service is open 24 hours a day and we offer late check-out until 13:00 subject to availability and until 15:00 with an additional charge of €30.
- What are the breakfast hours?
Our breakfast hours are: Monday to Friday from 07:30 to 10:30 | Saturdays, Sundays and holidays from 08:00 to 11:00. If for any reason you need to have breakfast earlier, please let us know upon arrival.
- Can I have lunch or dinner at the hotel? What times are available?
Our dinner service is from 19:30 to 22:00 every day of the week. It is advisable to book in advance, as our restaurant is open to the public and there may be no availability. If you have any food intolerances or require a special menu, please let us know so we can take it into account.
INFORMATION ABOUT DISCOUNTS AND RESERVATIONS ON THE WEB
- Is the best price guaranteed when booking through the website?
Yes, on our website you will always find the lowest price compared to other agencies and search engines. In addition, here you will find the best cancellation conditions and extras such as a visit to a winery to add to your stay.
- Is it safe to book through the website?
Of course, we work with external companies that guarantee the security and confidentiality of online payments.
- Are there discounts and advantages for booking through the website?
Yes, we always offer the best price and, in addition, several advantages and discounts that you can only enjoy if you book through our website:
– 5% guaranteed discount on your reservation.
– All types of rooms we have are available on the website.
– Torremilanos experiences for sale exclusively on our official website
INFORMATION ABOUT THE EXPERIENCES
- Important information about the “Sabor Torremilanos” experience
You can enjoy your visit to the winery in two shifts, at 10:30 a.m. – 5:00 p.m. During the visits you have to “close a language”; the visits are only done in one language per shift. The visits + lamb menu begin at 1:00 p.m. and, right after, at 2:30 p.m. the meals with a Spanish menu. As these are meals that require preparation, it is important to organize the schedules with reception so that the kitchen is aware.
- Important information about the “Ribera Experience”
You can enjoy your visit to the winery in two shifts, at 10:30 a.m. – 5:00 p.m. During the visits you have to “close a language”; the visits are only done in one language per shift.
INFORMATION ABOUT THE WINERY
- Where is the winery?
It is inside the hotel, you don’t have to go anywhere to visit it, it is all in the same complex.
- When are the visits to the winery and what do they consist of?
Visits to the winery take place every day at two times, at 10:30 a.m. and at 5:00 p.m. They last between 1 hour and a half and 2 hours. Private visits are only available if there are at least 10 people interested in doing so, so it is necessary to book in advance and the time can be arranged with the hotel at hotel@torremilanos.com.
The visit consists of a guided tour of the vineyard in the open air. Then you go to the winery to explain the entire winemaking process, visit the cooperage, the barrel room and finish with a tasting of four of our wines and an individual aperitif.
- Can you taste and sample Torremilano wines without visiting the winery?
Of course, we have a wine bar with a terrace open every day from 6:00 p.m. to 10:00 p.m.
OTHER USEFUL INFORMATION
- Is there parking at the hotel?
Yes, we have a private outdoor parking lot for guests free of charge.
- What can you do in the area?
The receptionists at the property know the area and can advise you on plans, restaurants and places of interest to visit. You can also visit our plans section, where you will find different types of proposals to enjoy La Ribera del Duero.
- Important information about the taxi service
In Aranda de Duero there are no taxis available 24 hours a day: There may not be service during certain hours, especially at night. We recommend that our guests plan ahead and make alternative arrangements when they need transportation outside of taxi service hours.We are located 6 km from Aranda de Duero: This means that taxi availability may be affected due to distance and lack of coordination between self-employed taxi drivers. Although we are located close to the city, there may be times when taxis are not immediately available due to distance and lack of a centralized taxi network.
This is an external service to the hotel: Although we will do our best to assist our guests in obtaining a taxi when necessary, we must bear in mind that we do not have direct control over the availability and coordination of self-employed taxi drivers in our area. Therefore, the hotel reception has limited power to resolve issues related to taxi service.
Planning and transportation alternatives: We strongly encourage our guests to plan ahead and consider transportation alternatives, especially during times when taxi service may be limited. This may include booking private transportation services.
Make your reservation at the best price and take advantage of the benefits on our official website
“DON’T FORGET THAT WE ARE AT YOUR DISPOSAL TO ANSWER ANY OTHER QUESTIONS ABOUT YOUR EXPERIENCE AT HOTEL BODEGA TORREMILANOS”
NOW THAT YOU HAVE ALL THE INFORMATION, DISCOVER THE TORREMILANOS EXPERIENCES